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Face the Music
I am not a perfect person by any means. There are times when I make mistakes, or an investor is unhappy with the results of one of my developments. When this happens, I make sure I meet that investor as soon as possible and find a way to make the change needed to move forward with a better working relationship. Most of the time, I have to be completely honest about what is happening in the development to work with the investor to see positive change happen. Meeting in person restores good energy because it is a lot more personal than a phone call or an email. Meeting someone face to face allows negative energy to change into positive energy and animosity to fade away. At times like these, I also try to do something a little extra for the investor to help cement the bond between us.
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Restore Your Relationships
Whenever one of my clients is unhappy about something my business did or did not do, I always make sure I restore our working relationship by going above and beyond. I want to show each client and investor I work with that I’m the best developer in Thailand. I want to show them that my team is a joy to work with on all projects. This behavior encourages them to continue investing with me, and then, they recommend me to their friends as well. I don’t settle for mediocre. I make sure that every development is properly and professionally executed. I also honor my investors, and that is partly due to my being willing to apologize and put problems right, and then ensure these particular challenges never recur.
Admit You’re Wrong
We are all capable of being humble, of finding creative solutions to challenges, so when you make a mistake, be willing to admit that you are wrong and do what is necessary to make things right again. There is nothing cowardly about recognizing when you are wrong. It takes a compelling individual to admit fault, do everything possible to fix the wrong, and prevent it from ever happening again. My clients and investors see that powerful individual in me, and so do my many employees. I’m a leader of others and not just those who work for me. I’m also a leader in my industry. All of my competitors recognize my positive characteristics, and they know that if I am at fault, I stick to my word and ensure that every business I own will always be a success and that results will be reasonably accomplished.
Apologize and Start Anew
Apologizing allows us to discuss what the “rules” should be in the future, especially if a new rule is needed, which is often the case when you didn’t hurt the other person intentionally. If you care about the other person and the relationship, and you can avoid the behavior that offended them in the future, an apology is usually a good idea.
Lead with Your Heart
In a similar way to the law of vibrational giving, apologies should come with positive emotion and without the expectation of an apology in return.
Insincere apologies are often a way to avoid guilt. For instance, a public figure writes insensitive tweets and, after taking some heat for them, states, “My comments might have come off as insensitive and ill-timed. For that, I apologize.”
This apology was an attempt to avoid responsibility. The apology came across as lame without genuinely addressing the wrong. If that were me, I’d continue to feel uncomfortable about it.
If you need to make an apology, do it in person, be genuine, and be willing to fix things. Then, you will be able to progress successfully without regrets!
About Andres Pira – philanthropist, real estate tycoon, author, speaker, and global citizen. Andres Pira enjoys living in Thailand, where his journey began from ไม่มีที่อยู่อาศัยให้กับมหาเศรษฐี.
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